One of the best things you can do for your business is to add new features to assist with your growth.

You’ve spent countless hours being at every client’s beckoned call, time to find a service that can field those incoming calls best.

Depending on your business and in-house headcount, you may be struggling to be out in the field and answering calls simultaneously.

Hiring an answering service can help you focus on the task at hand while servicing your clients that call in. Business is all about multitasking, but you can find help to do so.

Here are several reasons you should consider an answering service.

Phone Calls are Always Answered

As a business owner, it’s hard to wear as many hats as you do and answer phone calls at the same time. Focusing on your job may cause you to miss out on fielding a call or two.

Every time you miss out on a call could mean losing out on potential business for your company. It’s better not to take that chance.

Think about it: you might consider it a good week if you only miss one to two calls throughout that workweek. However, if you kept that pace every week then you could be missing out on 52 to 104 potential sales throughout the year.

Hiring an answering service will give your company an asset in managing the number of calls that it receives. You’ll never lose out on business again, and you’ll have yourself to thank.

High Return On Investment

First and foremost, you would be hiring an answering service to field any potential business that calls into your company line.

You have a set amount of funds to work with, so the service you hire needs to have a minimal effect on your budget while producing high revenue.

The answering service will provide your clients with a human to chat with and go through the various products and services that you offer. You’ll find that the clients have a good understanding of your product by the time you’re returning their call.

All of your employees are busy enough focusing on their daily tasks. They have the responsibility of holding your company to a higher standard through their work. Don’t pull them away from that to answer phone calls.

Thanks to the answering service and it’s 24-hours a day, 7-days a week hours of operation, your clients will always be provided with quality customer service when they call.

Build Brand Loyalty

Your customers want to work with companies that they find trustworthy. Someone they can count on to be there any time they have a question and/or need a service.

The lethal combination of your company and a professional answering service can give them both. They’ll field the calls, you’ll provide the dynamite service that your clients are looking for…. a match made in heaven!

Coming through on both of these elements of your business will provide you with a book of consistent business. People will come back to you time and time again because of the experience you and your answering service has provided them.

If you don’t have an answering service and aren’t able to pick up the first time your client calls, the business relationship ends right there.  Odds are, they won’t call back a second or third time.

Having an answering service on your team will provide an uptick in things such as business referrals, monthly appointments, and conversion rates as a result of brand loyalty.

The customers don’t want to find another business to go to, they don’t like to make changes to their service providers. Always provide them with an answer, and they’ll never veer away.

Live Phone Service

The sound of an automatic answering system may send your clients running for the hills. It gives them a perception that you’re doing the bare minimum to field incoming calls.

Meanwhile, an answering service gives your clients another person to discuss their questions with. This leads to increased sales on all of your products and services.

The answering service representatives will be knowledgeable about your company and will aim to push your premium products to qualified clients. They have more time to talk things through on the initial call with the client than you have.

Those in-depth calls will lead to higher sales, consistent scheduling, and a streamlined form of communication for your business.

Peace-Of-Mind for Yourself

You can’t afford to worry about incoming calls while you’re out there in the field providing services for your current customers.

It’s also just as costly to answer calls while you’re in-person with a client or business partner. You’re trying to run a company, there will be times you can’t afford to answer a call.

Now you won’t have to worry about the calls that you’re missing out on, because you don’t have any missed calls. The answering service is answering and conversing with every incoming call you have.

You’ll have one less thing to do on your daily tasks list that, these days, is looking as long as Santa’s naughty/nice list.

Set Yourself Up with an Answering Service

Now that you’ve seen all of the benefits of an answering service for your business, it’s time to find the right one for your company.

Be sure to read this article on obtaining a long-term business loan if you’re looking for ways to raise the funding for your company.

For more information on how Capital Collaboration can identify the perfect financial instrument for your business, check out this breakdown of our most popular solutions.